3Dental

Simplifying a complex workflow

The dental treatment and manufacturing journey is known for its complexity and data-heavy nature. 3Dental needed a new system built that would streamline all processes, from the first touchpoint for dentists, through the manufacturing process, and up to the delivery and after-care plans. Our development team helped 3Dental move away from their reliance on an on-premise proprietary database to utilise a bespoke built system that integrated with their existing business processes. 

A unified solution to improve business operations

We understood that to eliminate backlogs, complexities and frustration, a customer-facing front-end system had to be developed to directly work in conjunction with an administrative backend system. To ensure the system could support daily tasks and updates, it was essential to include live updates and real-time notifications as core features on both the front-end and backend systems.

Seamless ordering through the digital portal

A front-end portal was built for dentists to streamline and enhance their experience with 3Dental products. The portal allows dentists to create their order, upload multiple digital dental scans, and directly message 3Dental about their order through the system. By creating a patient profile, the system can confirm patient data accuracy from the files, and promptly provide feedback on any issues.

It was also important to 3Dental to enable instant communication with the backend system for faster turnaround and customer experience. The portal enables intercommunication between dentists, patients, external companies, and 3Dental’s internal systems. The bespoke features of the system give admins and technicians the flexibility to ensure a smooth and efficient turnaround, allowing dental solutions to be dispatched to the dentist or directly to the patient, as requested.

Powering operations behind the scenes

The backend system was not only connected to the front-end for easy updating, but it was also developed to function as one unit for the business to work from for all business operations. The system was designed to support technicians in their role, providing live updates of the printers and their ongoing jobs. The backend system also helps assign jobs placed in the portal to technicians, notifying them at each stage of the process and functioning as a project management tool. Specifically designed for the complexity and technicality of digital dentistry, the backend is able to allocate resources, visualise system errors, and simplify the movement of tasks and orders.

Connecting systems to enhance service

To better serve customers and streamline operations, 3Dental requested additional bespoke development within reporting and forms. These enhancements enabled the central management system to integrate with external tools, automating dispatch emails and tracking updates, as well as enabling personalised refinements to be made to patients’ plans. By compiling information within the system, administrators are also able to use the reporting system to generate invoices, keeping business operations streamlined. This level of integration reduces manual workload, minimises errors, and ensures a more efficient and professional service for both staff and patients.

Facilitating growth through a business refresh 

Implementing bespoke forms and custom features on the site created a communication-led platform which simplifies processes for technicians, dentists, and patients. This tailored functionality not only streamlines internal workflows but also strengthens 3Dental’s position as a standout, modern provider in the digital dentistry industry.

After developing a new brand for 3Dental, including a new visual identity to reflect the quality, accuracy and efficiency of the business, it was important to make sure their internal systems and customer experience aligned with this standard. The result is a fully integrated, future-ready digital system, positioning 3Dental as a technologically advanced leader in the dental industry.